ProductSense
The Why
Finding Inspiration in Every Turn
ProductSense envisions a trusted community where consumers share authentic reviews, empowering informed decisions. Brands purchase these reviews, paying for valuable insights to drive innovation and build stronger connections with their customers.
Shape Our Future with Your Experience
After a complicated return, John uses the pre-filled feedback form to submit his improvement idea, complete with store location and transaction details. The guided form helps him clearly describe his challenge and attach supporting screenshots, allowing the improvement team to quickly understand and evaluate his suggestion.
Ideas in Motion
Sarah submits her product idea and instantly receives a reference ID: INN2025-0201. Checking her dashboard, she monitors her idea's progress through evaluation stages. When her idea moves from "Under Review" to "Validated," she gets an automatic notification. The dashboard keeps her informed of implementation milestones, making her feel valued and engaged in the development process.
Hall of Innovators
Maya's sustainable packaging idea earns her digital rewards and recognition in the "Hall of Innovators," inspiring others while showcasing her environmental impact.
Idea to Impact
Maya's idea for streamlining returns catches the retail brand's attention on their innovation platform. After the innovation team validates its feasibility and potential impact, they decide to implement her suggested improvements. Maya receives updates throughout the process and sees her idea transform into a new, efficient returns system that benefits both the store and its customers.
Story Behind
The Return Conundrum
Maya faced a frustrating return experience when her shoes weren't properly processed due to a system glitch. After customer service resolved the issue and offered compensation, she had an insight: stores needed better integration between their physical and online return systems. This frustration sparked a bigger idea – creating a platform where customers could share valuable feedback and get rewarded for innovations that improve business processes.
